FAQs

Q: How long is processing and shipping?

A: The order will be processed immediately.  The order will be shipped out within 24 to 48 hours.  The shipment also includes with insurance and tracking.

Q: Do you have a physical store?

A: At, the moment we only offer shopping online.  We are working to open up a storefront in the Hampton Roads, VA area.

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, PayPal, Amazon Pay, American Express, Sezzle, Afterpay and more.  Your credit card will be charged when your order is processed.

Q: Can I modify or cancel my order:

A:  We are currently unable to cancel or make changes to orders after they have been placed.

Q: How do I check on the status of my order?

A: Confirmations are sent via email once an order is placed and another once it is shipped with the tracking number. 

Q: Can I track my package, once it has been shipped?

A:  Confirmations are sent via email or text once an order is shipped with the tracking number. 

Q: How much is shipping?

A: Shipping is free to any address in the United States (APO/FPO).  

Q: How long does it take to arrive?

A: On average Shop Sugar, LLC customers will receive their package within 2 to 5 business days of being shipped out.

Q: Returns & Exchanges

A: Shop Sugar, LLC does not accepted returns on products ordered after 7 days of receiving it.  Accessories, swimwear and custom items are not returnable, unless they are defective.  We currently do offer exchanges for items.  Shop Sugar, LLC does cover shipping cost if you have to return an item.

Q: Do you have a size chart??

A: Yes we do.  Located here https://shopsugar.net/pages/size-chart

Q: Once an item is sold out, will it be restocked?

A: We understand that finding the perfect product can be frustrating and at the moment all items are on a first come, first serve basis.  Certain items could be restocked due to demand.

Q: Discounts/Promotions

A: Shop Sugar, LLC will try to offer customers with specials.  However, if you do not enter the code before you order is placed, you will not be able to receive the discount.  Our discount codes are usually last a short period of time.  So, do not miss out on our deals.  Follow us on Social Media.